AWS UG Lisbon & PagerDuty Meetup
Tuesday 24 June 2025
Starts 18:30 PM
Finishes 21:00 PM
Organized by AWS User Group Lisbon
Venue: PagerDuty Portugal (Allo | Alcântara Lisbon Offices)
Address: Av. da Índia 10, Piso 5, 1300-299
Lisboa
About this event
This month, PagerDuty is opening its doors to host AWS User Group Lisbon at its Lisbon office!
If you’re passionate about technology, curious about AWS, and enjoy great conversations (and free food!), this is the place to be.
**Location**:
[PagerDuty’s Office](https://g.co/kgs/R5Yyjvv)
Allo \| Alcântara Lisbon Offices\, Av\. da Índia 10\, 1300\-299 Lisboa\, Portugal
**👉 Here’s a sneak peek of the agenda:**
* **18:30:** Check-in and Networking
* **19:00:** First Talk
* **19:30:** Second Talk
* **20:00 — 21:00:** Networking, pizza, drinks and much more 🍻🍕
**First Talk**
**Title**: Advancing Agentic Operations with AWS: How PagerDuty is Leveraging AWS to Develop the Agentic Operations Cloud
**Abstract**: PagerDuty is evolving its Operations Cloud by integrating agentic AI capabilities into PagerDuty Advance, enhancing incident response through the SRE Agent, analytics with the Insights Agent, and shift management though the Shift Agent. By leveraging AWS Bedrock, the platform accesses the latest models including Anthropic’s Claudeseries to enable advanced natural language understanding. Customized Bedrock Guardrails are used to ensure outputs adhere to compliance and quality standards. The integration with Amazon Q empowers customers to bring their existing knowledge bases, facilitating informed decision-making and efficient operations. This session will delve into the architecture and implementation strategies behind these advancements, offering insights into deploying AI agents at scale.
**Duration**: 30 minutes
**Language:** English
**Speech Level:** Introdutory (100)
**Speaker**: Ralph Bird (Staff Machine Learning Engineer — PagerDuty)
**LinkedIn**: [https://www.linkedin.com/in/ralphbird/](https://www.linkedin.com/in/ralphbird/)
**Second Talk**
**Title**: Tracing Apache Kafka with OpenTelemetry
**Abstract:**
Ideally, you should be using distributed tracing to trace requests through your system, but Kafka decouples producers and consumers, which means there are no direct transactions to trace between them. Kafka also uses asynchronous processes, which have implicit, not explicit, dependencies. That makes it challenging to understand how your microservices are working together.
However, it is possible to monitor your Kafka clusters with distributed tracing and OpenTelemetry. You can then analyze and visualize your traces in an open source distributed tracing tool like Jaeger or a full observability platform like New Relic. In this talk I will leverage a simple application to show how you can achieve this.
**Duration**: 30 minutes
**Language:** English
**Speech Level:** Introdutory (100)
**Speaker**: Harry Kimpel (Principal Developer Relations Engineer — NewRelic)
**LinkedIn**: [https://www.linkedin.com/in/harrykimpel/](https://www.linkedin.com/in/harrykimpel/)
**Are you interested in being a speaker?** Please get in touch with us
**Slack**: [https://tinyurl.com/join-aws-pt-user-group-slack](https://tinyurl.com/join-aws-pt-user-group-slack)
**LinkedIn**: [https://www.linkedin.com/company/aws-user-group-lisbon/](https://www.linkedin.com/company/aws-user-group-lisbon/)
It would be great to see you there! 👋
This page last updated Tuesday 17 June 2025 at 15:54.
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