CxSummit 2025
Thursday 26 June 2025
Starts 8:30 AM
Finishes 20:00 PM
Organized by Media Nove
Venue: Nova School of Business and Economics
Address: 1 Rua da Holanda
Carcavelos
2775-405 Lisboa
About this event
Join C-level executives and industry trailblazers at the CX Summit 2025 for an exclusive deep dive into the future of customer experience.
CxSummit 2025 — Driven by People, Powered by AI
Explore how AI-driven personalisation, seamless omnichannel strategies, and cutting-edge service innovations are reshaping how organisations connect with their customers. Gain strategic insights into the critical alignment between employee engagement and customer satisfaction, and discover how forward-thinking leaders are navigating digital transformation while maintaining a customer-first mindset. The day begins with a welcome coffee and concludes with a sunset cocktail — setting the tone for meaningful networking and high-level conversation.In between, you’ll hear from keynote speakers sharing their strategic vision for CX, and take part in four industry-focused panels where senior leaders will explore trends and real-world lessons across Technology, Hospitality, Healthcare, and Customer Service.
This is more than an event — it’s a space for decision-makers to exchange knowledge, challenge assumptions, and shape the next generation of customer experience.
International Keynote Speaker Dennis Wakabayashi — As the Global Voice of CX, Dennis leads conversations that shape the future of customer experience, blending industry expertise with actionable insights to help brands evolve. His influence spans multiple platforms, including a YouTube channel with 1 million monthly views and 70,000 subscribers. He also manages a LinkedIn group of 120,000 members, creating a global community dedicated to elevating customer experience.
Early Bird Registration Now Open
- Secure your place at a special rate of 175 € (+ VAT and platform fees) — a 50% discount off the regular price.
- Offer valid until 30 April. From 1 May, standard registration applies at 350 € (+ VAT and platform fees) .
Don’t miss this opportunity to join the region’s leading CX event at half the price.
Refound:
Until May 28th you can cancel your registration and request a refund of 75%.
After May 29th, a reimbursement is no longer available.
You can, however, until June 23th, transfer your ticket for another person, without any additional costs.
To manage your refund contact our team at hello@labexperience.cx.
Practical information:
The event will take place at Jerónimo Martins Auditorium, located at building F. Access to the car park is via zone E or G, take the elevator to floor 0
Arrive early to enjoy the welcome coffee and visit the exhibition space.
This page last updated Wednesday 14 May 2025 at 14:35.
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