CxSummit 2025
Thursday 26 June 2025
Starts 8:30 AM
Finishes 20:00 PM
Organized by Media Nove
Venue: Nova School of Business and Economics
Address: 1 Rua da Holanda
Carcavelos
2775-405 Lisboa
About this event
Join C-level executives and industry trailblazers at the CX Summit 2025 for an exclusive deep dive into the future of customer experience.
CxSummit 2025 — Driven by People, Powered by AI
Explore how AI-driven personalisation, seamless omnichannel strategies, and cutting-edge service innovations are reshaping how organisations connect with their customers. Gain strategic insights into the critical alignment between employee engagement and customer satisfaction, and discover how forward-thinking leaders are navigating digital transformation while maintaining a customer-first mindset. In between, you’ll hear from keynote speakers sharing their strategic vision for CX, and take part in four industry-focused panels where senior leaders will explore trends and real-world lessons across Technology, Hospitality, Healthcare, and Customer Service.
This is more than an event — it’s a space for decision-makers to exchange knowledge, challenge assumptions, and shape the next generation of customer experience.
International Keynote Speaker Dennis Wakabayashi — As the Global Voice of CX, Dennis leads conversations that shape the future of customer experience, blending industry expertise with actionable insights to help brands evolve. His influence spans multiple platforms, including a YouTube channel with 1 million monthly views and 70,000 subscribers. He also manages a LinkedIn group of 120,000 members, creating a global community dedicated to elevating customer experience.
We are proud to announce our lineup of confirmed speakers for the event, featuring top industry leaders and innovators from across sectors:
Cláudia Serra – Customer Service Director, CTT Group
Joana Pedroso – Marketing Director, bp
Rogério Canhoto – Chief Revenue Officer, Automaise
João Filipe Torneiro – Filipe Torneiro Consulting
Gonçalo Tomaz – Senior Pre-Sales Specialist, Collab
Jill Spencer – Director of Business Intelligence, Proinsight
Maria Estarreja, PhD – Global Marketing and Partnership Director, Lusíadas Saúde & HeyDoc
Dr. Francisco Goiana da Silva – Medical Doctor | Health Manager | University Professor | Health Policy Expert
Dipu KV – Senior President, Bajaj Allianz General Insurance
Luis Drummond Borges – Board Member, Lusíadas Saúde
Rute Cardoso – Sales Manager for Modern Work and Business Applications, Microsoft
Refound:
Until May 28th you can cancel your registration and request a refund of 75%.
After May 29th, a reimbursement is no longer available.
You can, however, until June 23th, transfer your ticket for another person, without any additional costs.
To manage your refund contact our team at hello@labexperience.cx.
Practical information:
The event will take place at Jerónimo Martins Auditorium, located at building F. Access to the car park is via zone E or G, take the elevator to floor 0
Arrive early to enjoy the welcome coffee and visit the exhibition space.
This page last updated Tuesday 17 June 2025 at 16:14.
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